An In-Person Event 

In this fast-paced interactive program, participants will be exposed to a wide variety of techniques they will be able to use in their daily encounters with difficult residents.

When you work with people long enough, eventually you will encounter someone who is about to lose their cool. The key is to safely prevent this from happening by managing that person as well as the environment. In this informative presentation
specifically tailored towards healthcare professionals, you will learn tips and techniques that can defuse or de-escalate volatile situations. Body language, tone, and word choice can make a positive, or negative impact on a person. Learn the
difference and prevent volatile interactions from escalating.

Speaker: John Good, President, JG Good Corporation